Impact Stories
Scaling Ops Rapidly with a Fractional COO
Challenge
A SaaS startup’s onboarding and internal ops couldn’t keep up with customer growth—creating bottlenecks, churn, and delivery delays.
ATLAS Solution:
Embedded a Fractional COO to:
- Redesign onboarding workflows
- Scale customer success infrastructure
- Implement ops dashboards + metrics
Results
✔ 37% faster onboarding
✔ 21-point NPS improvement
✔ Ops readiness for next stage of scale